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Technical
Literacy Skills
Modified
by the Technical Literacy Task Force - March, 2002
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I. Primary
Skills
All staff are
required to have a working knowledge of the following:
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Basic computer
operations, Windows navigation, file and folder management, and mouse usage;
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Ergonomics (including
PC use and safe lifting, bending, stretching, and relaxing techniques);
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Use of voice mail
and transference of calls;
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E-mail skills including
sending and receiving attachments, creating links, and using Webmail;
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Word-processing
including how to save to a disk and print;
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Keyboard and computer
cleanliness;
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On Time personal
calendar system;
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Time Collection
system;
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Princeton's main
catalog and how to search it;
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Library Web site
navigation;
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Basic knowledge
of bibliographic descriptions, classifications, call number systems, subject
headings, and record retrieval; and
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Fundamental knowledge
of MARC formatting.
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II.
Secondary Skills
After establishing
literacy in the primary skills, all staff will be encouraged to gain proficiency
in the following:
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PC trouble-shooting
(dealing with frozen screens and error messages, proper rebooting, etc...);
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Knowledge of additional
office software as needed (e.g., Access, Excel, and PowerPoint);
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Exploration of
the World Wide Web employing various search engines;
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Web site creation
and maintenance;
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Navigation of various
modules in the Integrated Library System; and
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Advanced comprehension
of MARC formatting.
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III.
Job Specific Skills
The baseline
training needed by some but not all staff members includes knowledge of
the following:
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Maintenance of
all machines (copying, printing) including adding paper, changing toner,
eliminating jams, and trouble shooting;
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Operation of scanners
and fax machines (e.g., Ariel and/or Article Express);
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Integrated Library
System module manipulation;
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Computer skills
as appropriate to the unit; and
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Other unit specific
skills.
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IV. Non-Technical
Essential Skills
These are skills
which are needed by some or all of the staff, none of which require the
use of a piece of equipment.
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Customer service
training in how to deal with both internal and external customers;
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Training and presentation
skills; and
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Campus-wide orientation.
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| Send
comments and suggestions to: shungu@princeton.edu |
Last
modified: March 22, 2002 |
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